Telephone Support

Siemens offers telephone support in a variety of areas. Please select the applicable business area below for contact information:

Postal Address

Siemens Australia Head Office
885 Mountain Highway
Bayswater, Victoria 3153

Level 2, Building A, Millennium Centre
600 Great South Road
Ellerslie, Auckland 1051
New Zealand

Connect with us

Investing in Australia's Future

Siemens has been operating in Australia since 1872 when we delivered the Darwin to Adelaide overland telegraph. Since then, our technology and engineering fingerprints can be found supporting many industries and critical projects – from generating efficient and clean energy through to helping save lives through advanced medical imaging and diagnostics equipment.

Our digitalization and automation technology is used to help local manufacturers be more competitive and support them on the journey to the fourth industrial revolution (Industry 4.0). Our building and rail technologies are providing intelligent infrastructure for our cities and resource industries who need to sweat assets and optimise infrastructure performance to make our cities more liveable, attractive and productive.

Our contribution to Australia

Tax contribution

"We are committed to provide transparent and accessible information to tax administrations in order to facilitate an understanding of our tax strategy and the underlying business models.  We promote an open and honest dialogue between tax policy makers and businesses as the basis for our daily work."

Download our global tax code of conduct and tax policy for more information.

Siemens’ total taxation expenditure in Australia in fiscal year 2016 was about $221 million which includes a variety of taxes such as income tax, GST, FBT, Customs, payroll tax, PAYG withholding tax and stamp duty.

For fiscal year 2016, the Siemens tax group had an effective tax rate of 17% (tax paid as a percentage of taxable income) as a result of eligible R&D investment and participation in PPP (Public Private Partnership) infrastructure investments.

In fiscal year 2016, off a total income of approximately $1.26 billion, our taxable/net income was approximately $51 million and our tax payable was $13.6 million. Siemens has a diverse technology offering across many sectors and our income is heavily affected by major project income. These reported figures include offsets for major public private partnerships into hospitals, the acquisition and integration of Invensys Rail and a variety of R&D investments.

Click here to view our full Tax Transparency Code (TTC) Disclosure.

Employing people

We employ approximately 2,000 people across Australia in major sites such as our head office in Bayswater and other state offices in Adelaide, Sydney, Brisbane and Perth. In addition we have smaller manufacturing and service centres for the mining, energy, oil and gas and rail industries as well as people working directly on customer sites including remote regions.

In addition, through some of our major projects such as the building of Hornsdale wind farm, Siemens is the turn-key provider and therefore we also employ hundreds of people via third parties such as our civil contractors. In fact, Siemens enables 29,000 jobs in Australia and our operations are linked to a GDP contribution of approximately $3.7 billion.

Phase 1 of Hornsdale wind farm, for which Siemens was the turn-key supplier, was connected to the grid in July 2016.

Investing in new facilities in 2014/2015

Siemens has recently invested in a number of new  hi-tech service facilities in Australia. This includes service centres in Rockhampton, Perth Airport and the Tonsley technology precinct near Adelaide – all supporting local communities, governments and industries.

These substantial investments demonstrate our commitment to Australian industry – especially as it transitions from a major capital expenditure program in mining and resources into an operational phase where hi-tech service support becomes critical to maintain productive operations and improved efficiencies. 

The newly opened Siemens Service Centre at the Tonsley technology precinct.

Public Private Partnerships – supporting hospital developments

Our PPPs such as Sunshine and Bendigo hospitals form part of almost $1 billion financing investment into Australia. This means heavy upfront costs and offsets (similar to say a mining project where returns come later). By being a PPP, Siemens is supporting critical infrastructure development especially for the healthcare sector. This investment helps provide state-of-the-art health provision as well as economic stimulus and jobs for many local workers employed in the construction of the hospitals, as well as the ongoing operation of the hospitals.

A PPP project with high financing costs involves loss making in early years and return to be derived in later years following completion of construction. The book income relates to the deemed interest income on financial assets which is not taxable.

Supporting Australia’s Innovation agenda – local R&D investment

As the world becomes more globalised and therefore more competitive, it’s important that Australia focuses on innovation as a strength. Siemens supports this innovation agenda in a variety of ways, including R&D of our own projects for the purpose of commercialisation as well as collaborative R&D to support our customers and partners.

One of the successes here is the acquisition of a small Queensland start-up company who have developed a product called FuseSaver. More than 80 percent of power supply interruptions are caused by severe weather conditions that result in trees or other debris making contact with the overhead line causing temporary faults. FuseSaver has been designed for the unique requirements of regional energy networks to ensure fast, reliable and productive operation. Using the fastest vacuum circuit breaker on the market, FuseSaver protects the energy network by disconnecting and then reconnecting the flow of electricity when temporary contacts is made, without blowing the line fuses. This is particularly attractive to countries which have vast power networks and FuseSaver is already being tested for export in a number of these countries.

But our R&D contribution doesn’t stop there. We invest in R&D at hospitals, with Defence, and with universities. Globally we have more than 1,000 such collaborative partnerships and in Australia we also have some exciting recent R&D projects. For instance, in October we jointly announced with the Defence Science and Technology Group and the Queensland University of Technology an agreement to develop High Temperature Superconductors which includes 15 years’ knowledge transfer from Siemens into the program.

The introduction of high temperature superconducting (HTS) technologies to Naval Fleets would save energy and increase capabilities. HTS technologies also have broader applications that would add significant productivity to Australian industries. This is a five year agreement, starting with an initial investment of approximately AUD$2.5 million.

Delegates from Siemens, QUT and DSTO during the announcement of the collaborative R&D agreement, 6 October 2015

We have also made recent announcements including providing digitalisation software to support Australia’s SME transition and CSIRO’s the contribution to commercialisation.

Our R&D investments are focused on promoting home-grown innovation. For example, we recently entered into a memorandum of understanding with the South Australian government and Simulation Australasia to provide millions of dollars of advanced simulation software that helps local businesses create higher value products and services, enabling access to global supply chains.

We work with the education sector – across secondary and tertiary levels – to promote Science, Technology, Engineering and Mathematics (STEM) studies through initiatives such as the FutuRide competition. Schools across Australia received a total of 80 power-generating bikes for use in Science and Mathematics lessons.

Recently, we strengthened our 20-year partnership with the University of Technology Sydney (UTS) to promote practice-based industry learning that helps students get crucial skills needed for jobs in utilities and oil & gas facilities.